Cleartrip — refund on ticket cancellation not yet received after 1 month

Dear Team,

I have penned this mail with deep ordeal because of the delays by CLEARTRIP..

Following to the below mail that had been sent to me on 17th March 2019 for the cancellation of my ticket which was scheduled for Dubai to Goa via Mumbai.

The ticket had to be revocked since the jet airways cancelled the said scheduled flights and I did not get any rescheduled ticket as per my suitable timings.

I had been advised by the customer care agent that the refund will be credited back to credit card within 6-7 working days.
Alas!It has been exactly one month now and I am still following up with the call centre.

I had been told everytime that it would take another 21 days, then 30 days, 45 days and so on.

Is this the professional response am I supposed to get from the ageency like Cleartrip??

I had always trusted your company for booking tickets but had never thought that cancelling and getting refund of the tickets will be such a big issue with your company.

One of my friends warned me long back that the refund process with cleartrip would usually give hard time to customers/passengers.And finally I got to face it.

I hope this message will be responded back and the issue will be resolved sooner