Cleartrip — Refund process

Address:Mumbai City, Maharashtra, 400070
Website:Cleartrip

Hi,

My cleartrip id is [protected]. Indigo airlines cancelled the flight from mumbai to chandigarh on 17th december 2016 due to operational reasons. I asked for full refund and natasha, a cleartrip executive told me i will receive full refund deducting the convenience fee of rs 375. I have now received an email from cleartrip where along with the convenience fee of rs 375 they have also deducted rs 900 againist wallet cashback. Why should this be deducted as it was not a discount offered to me in terms of cash return to my bank account it was a promotional offer where an amount was sent to cleartrip wallet and i have not even used the same. This is just not acceptable

Regards,
Guneet kaur
Manager legal & hr
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