Cleartrip — refund show amount

Address:	D 65 A, Madho Singh Road, Bani Park, Jaipur, Rajasthan, 302016
Website:	clear trip

I had booked light and sound show for Jaipur at Amber fort on 08th Nov for 10th Nov, but I haven't received the confirmation nor the ticket but amount got deducted from my SBI account, details are[protected]IGAHKGJKZ8, need my refund. 02 days I was waiting for the confirmation, tried many times customer care number, but it asks for a trip ID, how can a customer can only be contacted with trip ID, sounds very ridiculous. I had been to clear trip website to register a complaint but once you put your complaint, it shows an error, again manipulating by clear trip to not complaint get registered. They do not have any option without trip ID to register the complaint