Cleartrip — Regarding using my credit shell amount

Hi,
I booked air-ticket on 22 may, 2020 from amritsar airport to patna with pnr no m91k5p (Spicejet sg2758) with passanger name raj kumar. Unfortunately the above mentioned flight got cancelled. And i was told thru email from cleartrip that we have kept amount rs 4780 in credit shell and can book ticket for travel before 31 march 2021.
In nov, i tried to book the same flight ticket, but not able to do so. I was trying to make again same flight booking of spicejet, still after 9 month cleartrip has not resolved the issued and still pending. Now it is showing that "unfortunately, the validity for credit shell linked to this credit shell has expired". Kindly resolve the issued as soon as possible
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ClearTrip customer support has been notified about the posted complaint.
Mar 26, 2021
Updated by dehana
No actions taken. Kindly refund my money
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