Cleartrip — reserved seat not allowed

Address:

Ernakulam, Kerala, 682013

Sir,
Please refer to my trip id –[protected]Kochi-dubai-kochi) and trip id –[protected]Kochi – jaipur-kochi).
I had booked the above tickets through m/s. Cleartrip and had paid additional amounts for privilege seat as per the airline seating arrangements. Unfortunately and also to my surprise i was not provided with the seats i have booked for all the above sectors. I had to run here and there to finalise my seat which was none of the seats reserved by me.
The tickets and one the boarding pass is enclosed for your reference. During my travel i enquired about the same at the airline office at the airport and they clarified that the privilege seat booking amounts or information about the same were not forwarded to airline by cleartrip and they cannot provide the booked seats. There were lots of confusions during my travel even though i have booked all the tickets well in time.
As i am a frequent user of cleartrip for my travel bookings, i request you to clarify the reasons for these confusions.
Regards,
P. Jacob
(Ph:[protected]