Cleartrip — the flights were cancelled by the airlines and refund paid to the agent cleartrip which was not paid back to the customer

Website:

cleartrip.com

I had booked flight tickets online in january 2018 (Passengers - ajith kumar, saritha, and vinayakan) for flights from kochi to bengalore and back to kochi on april 26th and april 28th by go air flights nos.653 and 658 respectively (Pnr. Pd1vxxabdw5h) which were cancelled by the airlines and the refund paid to cleartrip being the agent. The refund paid by the airlines to cleartrip was rs. 5560 and rs, 5500 respectively for paying back to customer which was not done by cleartrip so far. Since the flights were not cancelled by me but by the airlines they paid back in full to cleartrip but the customer who booked the flight by credit card (Rugmani vinod) did not receive the refunded money so far, even after a month. Cleartrip may please refund the money at the earliest. I saw the policy of cleartrip is to pay back within 2 weeks. Here already one month expired. Pl refund the money to my credit card account through which i booked the tickets for ajith kumar and family.