Cleartrip — The most inefficient company I have ever come across

I have had the worst experience with Cleartrip. I had booked a round trip from Dubai to Singapore via cleartrip. I had to change the dates of my booking because of my company, however, cleartrip told me that this was not possible and that I'd have to book a new ticket. So I went ahead and did that. When I checked with Singapore Airlines soon after, they told me that they can change my dates and authorized for a full refund on the extra ticket that I purchased. They sent the authorization code and email almost immediately(on the same day). I first received an email from Cleartrip saying that the refund process would take 7-9 days. After waiting and not receiving any notification from them, I called them again and they said it would take 40-45 days. After waiting for 45 days, I called them again, they said it would take 40-45 working days. And so I waited for 45 working days and called again. Then they kept saying that they haven't received any notification from the airlines. After several calls to India from Dubai, after calling both Singapore airlines in Dubai and the head office in Singapore, they both confirmed that everything was done from their side long back. After about 2 and a half months I called again, and was told that they have finally received the email from the airlines and that I'd get my money in 3-4 days. I DID NOT receive my money within that period and called them again. They said it will take another 15 days. At this point, it is going to be almost three months and they are still making excuses and not telling me exactly what is causing the delay. I am never going to use cleartrip again and do not recommend it to anyone else. They are extremely inefficient!!