[Resolved]  Cleartrip — the transaction is unsuccessful when booking flight tickets, but was deducted from my a/c and not refunded since 19 dec 2019

Address:Hyderabad, Andhra Pradesh, 500035
Website:www.cleartrip.com

Dear team,

We've tried to book flight tickets using ceartrip and the cleartrip id is[protected] on 19th dec 2019, the transaction was unsuccessful but the amount 21, 568rs/-.

We've noticed only one customer number as (+91) [protected]. We're continuously making several calls since dec 19th to the specified customer call center number, but always it's saying as if the booking is unsuccessful the money would be refunded within 5 to 7 days.

Till now, there is no status tracking on this to the customer (Us).
Kindly take necessary action on this.

If this app is fraud, kindly remove this domain from the internet.

Thank you.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jan 3, 2020
Complaint marked as Resolved 
A complaint in this website, helped us to resolve the issue. Thank you much for the team, who maintains this website.
ClearTrip customer support has been notified about the posted complaint.
Dec 27, 2019
Updated by Manohar180
Today is 27th Dec, till now no money credited. At first could you please let us know, when do you credit our money back??
Dec 30, 2019
Updated by Manohar180
we've received a SMS saying 5 to 7 business days it takes to refund the amount. Not sure, how many more days they do take to refund.
Jan 03, 2020
Updated by Manohar180
They've refunded, but not satisfied with their process. Recommended to improve their process.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ClearTrip
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    3042
    Pending
    0
    Resolved
    287
    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    View all ClearTrip contact information