Cleartrip — Ticket Amount deducted without ticket

Website:Online booking

Dera Sir,

Please be noted that I have booked a return ticket form clear trip service and without supplying ticket, the amount AED 1, 455.00 has been deducted.
Upon request to your costumer service i have been told to make another transaction. the deducted money will be repaid later.
How Come this possible and how do i believe that my money will be repaid by your service?

Could you please look seriously regarding my issue?
Awaiting for your positive response.

Thanks and Regards,
Benjamin Sheikh
[protected]
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