Cleartrip — ticket for jakarta - new delhi one-way flight — trip id[protected]

Ear concerned,

I have booked the attached ticket on 16 june 2019 for travel from jakarta to new delhi on 10 july 2019.

While booking the ticket it was showing the same is refundable.

Now i have to cancel the ticket and your customer care executive first confirmed that the ticket is refundable and after putting me on hold for 7 mins mentioned that it is non-refundable. Also, there is no where mentioned in the ticket that the same is non-refundable.

This is just an unfair trade practice. The clear trip can not fool people first by mentioning that the ticket is refundable and then after booking, they change the same to non-refundable.

Would appreciate please cancel the attached ticket and process my refund within 24 hours failing which i will file the case in consumer court (Copied on the email).

Further, while reviewing the comments from other customers, i think it is a custom for cleartrip first to show that the ticket is refundable and post booking, it becomes non-refundable.
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Sir my name is sukhwinder singh, email [protected]@gmail.com, mobile-[protected]. I was booked hotel[protected] but hotel was not booked and amount was deducted on my account Rs-5712 . sir. Please refund my account in my account [protected] ifse SBIN0000748
I HOPE YOU WILL POSITIVE RESPONSE
Thanks

Sukhwinder Singh Virdi's reply, Jun 30, 2019
Sir,
My name sukhwinder singh
Mobile no-9592777520
Email-vsukhwinder@gmail.com

I was booking hotel Hill town in mcleo ganj himachal from 14-06-19 to 16-06-19 for two room by cleartrip on dated-08-06-19. So was pay online transaction by google pay Rs -5712. And amount was deducted on my account and no any SMS and email by cleartrip for hotel booking no trip I'd send .I was email to cleartrip customer care, no any response from cleartrip .I call customers care it was engage no response. Cleartrip customers care centre is a problem .I call hotel hill town for confirmed room booked. So hotel manager say no room booked from cleartrip by your name . I was very shocked this situation. My trip was cancelled by cleartrip. Cleartrip was harassment the customers.
I was requested to please refund my money. I
Sukhwinder Singh Virdi's reply, Jul 1, 2019
Thanks consumer complaints forum
My amount was refund by cleartrip.
My problem was solve .
Thanks
I booked a flight and the payment was deducted but i didnt received any confirmation email, and when i tried to contact cleartrip, they are asking me for a trip ID which I dont have and it will not allow me to proceed on my inquiry

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