Cleartrip — trip id[protected]

I booked my flight ticket through cleartrip in April 2019 by paying Rs.21302.00, Received the ticket but mistake in name through cleartrip, They accepted the mistake and process for full refund against received mail on 2nd May 2019 and informed that within 5 to 7 working days refund will reflect to account, Again i make a call to customer care on 9th May 2019 against case no.08935973 i was told within 24 to 48 hours you will received the refund, Till today I am not received the same, Then again I called today 15th May 2019, I received the same reply wait for 24 to 48 hour, It clearly shows they dont want to pay and making time pass, Please look in to the matter.