Cleartrip — two tickets for the same travel journey

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	cleartrip

On 22.03.2018 while making the payment for an air ticket through net banking ( via Clear trip) transaction failed msg appeared . Therefore I rebook the tickets after some time.
Since there was transaction failure in the first attempt I thought that the money will be refunded within two to three days . I even contacted SBI when the money was not refunded within a week. But SBI official said that there is no problem on their side and both the transaction is successful.
Clear trip did not inform me that I have done the same ticket twice. They did not even send the tickets in my mail id. Otherwise I would have come to know about it and would have canceled one of it..
I have to call Indigo official to mail me the tickets just one day before the journey to get the ticket print.
An amount of twenty one thousand rupees is simply wastes due to negligence .Presently i am in a great financial crisis to support my ventilated child who is on suffering from very very rear disease since her birth.