Cleartrip — Very bad customer support with single-letter spelling change

Address:	32608
Website:	www.cleartrip.com

Hello,

I recently booked an international round-trip flight from orlando (Mco), florida, united states to bengaluru, karnataka, india through cleartrip.com. There is a single-letter spelling error in my surname, which has an extra "h".

The airlines involved is ethihad airways, with some flights operated by jetblue airways. According to the ethihad and jetblue airlines, name change must be initiated by cleartrip, since booking was done through the same. I have made more than 10 phone calls to cleartrip and the airlines and i could not get this issue resolved. This trip is very important to me and i cannot cancel this trip.

Cleartrip and ethihad customer care people gave me only one option of cancelling the ticket and get no refund at all! This does not seem right and none of the people i spoke to, had enough knowledge about this particular issue. My experience with both of these customer support centers is very disappointing and i demand a clear explanation on why this issue is not solvable and why isn't anyone knowledgeable about the same.

Jetblue airways said they could not resolve this issue as they are only operating the flight.

I wasted multiple hours of my time with futile efforts through phone and email to get this issue resolved, with no proper explanation.

Thanks®ards,
Madhumitha anandan