Cleartrip — very poor service

Dear Rupesh,

CASE NO - #[protected] trip id [protected] And [protected]

This is with the reference to the following trip id [protected] And [protected] booked under the login id " [protected]@rediffmail.com "
I strongly would like to record that we have gone through an horrific experience because of careless attitude of cleartrip, more over we have also been subjected to huge financial loss not only for buying new ticket ( in the trail mail ) but also because of the time delay to reach mumbai we could not carry out our scheduled business meeting
We had to book new tickets as NO solution was offered to us because of the luggage we packed was as per the tickets issued by cleartrip which mentions checkin luggage as 25 KG and cabin language as 7 KG ( exhibit 1 and 2 attached ) whereas the airlines was NOT allowing more than 15 KG cabin and checkin put together )
Please note that I demand a full refund of the trip id cost as well as the extra amount I had to bear because of the luggage issues which AirIndia created because of weight restrictions policy of the airlines at jammu, we have been constantly following up with the customer care team of cleartrip ( audio recordings can be produced if req ) but we have not got any resolution as of today
Please note if I don't get the resolution by Monday morning I will be left with NO CHOICE but to approach legal path along with the help of media to expose the corruption and harassment
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