Cleartrip — waiting for refund

Please urgently advise, clear trip number[protected]Below)
On the 19th november you took 1805 qar from my bank account and did not confirm my flight, i received a messaging saying this would be refunded in 24 hours, 7 days later i have still not received this refund, this is unacceptable as i needed to book this flight, please advise urgently when this payment will be refunded, you should have not taken the money if the flight could not be confirmed, this is terrible service,
Electron, auth 989078, cleartrip mea fz llc dubai, card no 4342 xxxx xxxx 0010, 19/11 qar 1, 805.00

Please urgently advice,
[protected]@yahoo.co. Uk
+[protected]
+[protected]