Cleartrip — Wallet refund

Address:	116121
Website:	www.cleartrip.ae

I have some amount in my cleartrip wallet (wallet is a service by cleartrip where your refund amount you can store and use it for your next bookings), its from my cancellation of flight booking Trip ID : [protected], for last 6 months I'm trying to use that money but there is no single option given by cleartrip to select the amount and use, called the customer center many times but everytime they keep fooling around and always after sometime the call is disconnected without any materialisation, I guess they are cheating customers so they keep the customer engaged on call and disconnect, one calls them again thinking that it must have got disconnected by mistake but they keep on repeating the same ;I;m sure they have trained their customer care call center employees the trick of how to avoid the customers who have money in the cleartrip wallet.

I need a solution from cleartrip to rectify this at the earliest