[Resolved]  Cleartrip — Wrong information about refund policy from customer service

When I asked a cleartrip customer service staff about their train cancellation policy, he told me that cleartrip will charge me "25% of the base fare + total taxes and fees" if I cancel my booked train ticket LESS THAN 24 hours and UPTO 4 hours before departure. I cancelled my train ticket 27 hours before, but I found out that cleartrip charged me "25% of the base fare + total taxes and fees" as a cancellation charge. I asked the staff why cleartrip charged me "25% of the base fare + total taxes and fees" even though I cancelled my ticket 27 hours before the train departure time. He gave me amazing answer. The last information he gave me about train cancellation policy was his oversight and forget about his last answer. Now he says very different that cleartrip charges me "25% of the base fare + total taxes and fees" if I cancel my ticket BETWEEN 48 hours AND 6 hours. How I can forget his last answer!?????? BECAUSE OF HIS WRONG INFORMATION, I lost money. Very [censored] customer service. THIEF! I gave up replying to him because I don't have any hope to get back my lost money.