Cleartrip — wrong information for baggage allowance for my 3 children

Address:

Dubai

Hi,

I just want to place a complain to your one of our customer service who assisted me yesterday regarding my childrens baggage allowance.

It's been a decade i an using your site to book our family ticket but yesterday i am so disappointed to your one of your staff giving me incorrect information.

I asked mr. Parol (Correct me the if i am wrong with the spelling) to double check with me the baggage allowance for my 3 childrens flying today with trip number[protected] and he told me clearly that only the 2 olds is having 40 each kgs allowance and childrens do not have. So suddenly my husband and i rush to remove the excess baggage for them which is 40kgs x 3 = 120kgs but when my husband check in today at counter they told that childrens has a baggage allownce of 40ks each of them..

We didn't bring the other baggage for childrens becuase we trust and believe clear trip staff but today it was disgusting information.

Could you please trained your staff properly and keep them updated so that they will avoid giving such wrong information to clients.

Regards,