Cleartrip — wrong information provided

First of all this company should be shut down, there is no value for the customer. I had to change my flight for my family due to some emergency and i call the call centre agent mis kajol she had informed that i can do a partial cancellation and the amount can be refunded. So i had booked another flight for my family and they travelled back home. I call the call centre and requested the same and now he is stating that i can't cancel the partial tickets. Requested a manager mr. Dev said no my staff should know that this tickets can't be cancelled partiality and i had requested him to check the voice recording which he said he will check and call me in 24 hours. After 3 days i call again and waisted my 1 hour of time explaining the agent when they had transferred my calls to 3 different persons. Finally i ask for manager and my call was put on hold for 10 min. The manager had promised that someone will call me today morning which again no call received.
I'm now filing a complaint to the consumer rights for fooling the customer and stealing the money.
There is no trust on you guys will never ever book tru clear trip.