Cleartrip — wrong service from cleartrip

Dear cleartrip,

I booked a ticket from your website where i could not use my coupon code where i was supposed to get 5% off and a la perl ticket free, now as a customer i requested to give what is my right but according to your cc they cannot provide the said freebies to me, so may i request to cancel my ticket and credit my back to my account plz
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