Cleartrip.com — Cheating/fraud/irresponsibility

Address:	Gurgaon, Haryana
Website:	www.cleartrip.com

Date of incident: 26-27 Dec 2015

I booked a hotel with cleartrip.com, I paid the booking amount online and got booking confirmation.
I was traveling late in the night, and when I reached hotel I found there is no such booking for me at hotel.
Hotel staff said they have no booking on my name and no communication at all about it from cleartrip.com.

I called cleartrip support and they said that we couldn't confirm your booking with hotel.
I asked for any solution and all they could say is we can initiate your refund process.

I was traveling with family and by the time i reached hotel it was around 2:30 in night.
That time was most horrible/embarrassing for me. By chance the hotel was full so I had to roam around to get a room in another hotel.
By chance I had cash in hand otherwise it could have been more worse.
At that time in night with my wife and an infant baby I had to look for hotels when I had booked a hotel and paid in advance.
All nearby hotels were full that time, so I had to spend that night at a hotel reception on chairs, it was so much of embarrassing and of mental trauma. My whole trip got disturbed I had to change my further tour plan.