Cleartrip.com — DISAPPOINTED/PATHETIC SERVICE FROM CLEARTRIP

Address:New Delhi, Delhi

Hi This is in regards to a hotel booking we did through Cleartrip.com, unfortunately we choose/trusted cleartrip.com and booked a resort. Trip IDs: [protected] & [protected]. The above booking was done based on availability of property on the said cost i.e. INR :90, 000/- on Dec 29th at cleartrip.com(Voucher attached), fortunately we connected with the property representative to confirm the booking and was shocked to know that they haven’t received any booking/confirmation or funds from cleartrip.com. After have paid INR/ 90, 000, this seems to be hanging deal and middle of nowhere. I have called around 8 time in last three day, everytime is recieve the same answer, we will call back in 4 hour, but nobody does . It is a mental harshment from cleartrip . Now when i call they say the said hotel is full, but when i contact hotel, they say rooms are available and we will call back for alternatives, still it is around 6 hours no calls, but my question is that customer can only book ticket if available. Kindly help how to get the same resolve .we need this booking to be confirmed at the same location, same dates and in same cost as committed by cleartrip.com during my booking
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