Cleartrip.com — false ticket information on email and phone for international flight

Cleartrip issues us a ticket and and confirmed us that we can fly but when we went to airport, airlines didnt allow us to board the flight. The reason mentioned my airline was that cleartrip has not re-issued the tickets and hence they cant allow us to board the flight. We called cleartrip executives and they informed us that it was their mistake and now they cannot do anything else as their seniors will be available only after the weekend. We waited at the airport for 18 hrs but noone from cleartrip helped us. All fake commitments, fake promises, fake tickets and fake people. More than 30 hrs we have spent talking with them on phone but in vain. Cleartrip sent us an email that it was etihad's airlines mistake and they are sorry about it. We went to airlines office and made them clarify with airlines directly. Cleartrip executive was not ready to speak to them and when we insisted, they spoke to airlines and realised that it was their mistake. Cleartrip had no answer and hence, they disconnected the call. Highly insensitive and unprofessional approach. We were telling them that we have a small kid with us and it is causing lot of harassment to all o[censored]s. But they did not care about it and did not do any alternate flight arrangement.