Clothing Heart — products not received even after 15 days of payment

Website:

clothingheart.com

Products not received even after 15 days of payment, details as under

Order id : [protected]
Order status : processing
Total ordered quantity : 3.00
Total order amounts : ₹1510.11
Product details :-

Product name : multi color digital printed western collection dress
Product image :
Product quantity : 1.00
Product price : ₹799.00
Product name : green digital printed western collection dress
Product image :
Product quantity : 1.00
Product price : ₹799.00
Product name : off white flower printed western collection dress
Product image :
Product quantity : 1.00
Product price : ₹799.00

Reminded to [protected]@clothingheart.com thrice on 9.8.2018, 10.8.2018 and 13.08.2018 but no response.
Phone no. Of the co. [protected] is switched off.
Copies of emails reproduced below.

Dear sir/ madam,

We have been following up for our below order since quite a few days, but there has been no response from your end. You intimated through text message that the delivery would be made within 4-5 days but its 13 days and there has been no update as to the delay in delivery, in spite of me asking for an update since long. If you want to do business in this manner, it is better you give us our refund and keep your product with you. What sort of company are you managing where there is no follow up or update once the order is placed. Kindly refund the money or send an update regarding the delivery. We need an explanation as to no response to our emails asking for an update. Please take this matter seriously and look into it. Kindly deliver our products or refund the money at the earliest. You are liable to reply to your customer. Take this seriously or it shall have its repercussions.

Regards,

Heta shah

On fri, aug 10, 2018, 6:46 pm heta shah wrote:
Hello,

What sort of company are you managing? You don't even bother to reply to the customer lest do your delivery on time. I must say we regret associating with you. And as we have proof of the online payment, are free to take actions on our hand. If you don't revert timely, i shall take suitable actions and demand a refund. Kindly take this seriously and revert accordingly.

Regards,
Heta shah

On thu, aug 9, 2018, 1:02 pm heta shah wrote:
Hello,

In regards to my below order, i was intimated that i would receive the delivery within 4-5 days. However, it's beyond the eta and there has been no further intimation regarding the delivery. Kindly look into the matter and revert through message or email accordingly.

Thanks and regards,

Heta shah

On wed, aug 1, 2018, 5:41 pm wrote:

Your order id : [protected]
Order status : processing
Total ordered quantity : 3.00
Total order amounts : ₹1510.11
Product details :-

Product name : multi color digital printed western collection dress
Product image :
Product quantity : 1.00
Product price : ₹799.00
Product name : green digital printed western collection dress
Product image :
Product quantity : 1.00
Product price : ₹799.00
Product name : off white flower printed western collection dress
Product image :
Product quantity : 1.00
Product price : ₹799.00

Pl. Do the needful soon.
Thanks and regds.