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Cloudtail India Private Limited — Selling fake cosmetics

Some days ago I purchased a nevia avtive men lip balm from cloudtail and found that it is duplicate! I used it on my lips and i got allergy. My lips became worst! This is a very cheap imitation of the original nevia. It is available in our chor bazar at Rs.30-40/-...I bought it from cloudtail through amazon. When I tried to consult them Cloudtail simply denied by saying that it was not their fault. It was a FBA (fulfilled by amazon)product, so amazon is responsible for it. Because they store, pack and send cloudtail's items. On the other hand Amazon is blaming Cloudtail for breaking their rules by supplying duplicate products. Now the problem is no one paying attention towards me. I think it is a trick to befool customers and to avoid such type of problem. This is very annoying! If we do not protest they will continue to do it.
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    Bengaluru,karnataka
    India

    Complaint categoryCategory: Online Shopping
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