Clove Dental — bad treatment

Address:	F-12, 2nd Floor, Dashmesh House, Above Bank of Maharashtra, Preet VIhar, Delhi, 110092, India, New Delhi, Delhi, 110034
Website:	clovedental.in

My name is ajay kumar gautam. I visited clove dental preet vihar in the month of april 2019 as i had to get a few rct and implants done. I met dr renuka, dr siddharth.

I did explain my situation and informed that i will be relocating to canada (As i have recently got my pr) on 06 th august 2019.

They confirmed that he whole process will be done in timely manner and i will get my implants, rct and crown work completed way before that.

Based on the assurance, i gave them the go ahead and dr roy completed my 2 implants in april and other 2 in the first week of may.

I was told that implants take a couple of months to settle hence crowns will be done in the month of july 2019. I did reiterate to dr siddharth about my schedule and flight details. He said he knows what he was doing and i should not worry.

In the meanwhile, dr saima jamal performed rct on 3 teeth’s and i was informed that they will put 3 bridges.

Post rct i had pain so i told dr siddharth put a single bridge on left side tooth where rct was done and informed that he has fixed the bridge and will temporarily fix the other 3 bridges where rct was done.

I observed that i have pain in the all teeth’s where rct was done and hence went back to clove preet vihar and informed dr siddharth about the pain. He asked dr saima jamal to take out the bridge which was temporarily fixed and perform the rct again however ever after telling them that i have pain in the other bridge also where rct was done and was fixed permanently, dr siddharth gave no ears to it and told that it will be fixed in a few days and this was quite regular. I had no option but to agree to him thinking he is a qualified dentist. I again informed dr siddharth about the crowns for implants as time was running out of my hand and there was no schedule given to me for the crowns.

On 24th july, dr siddharth took my impressions and informed that my crowns will be ready by 31st july and they will fix them on the same day. Dr renuka also assured me the same.

Trusting them and thinking that crowns will be fixed on 31 july will give a buffer of 6 days before my flight and if i have any issues, i can still come to clinic and get them sorted.

On 31st july, before coming to clinic, i called clove preet vihar and spoke to dr renuka to check if crown have reached clinic, she checked with dr siddharth and told me that my crowns have not reached yet and they will inform me by 13:00 hrs about the schedule. I called back again to check the same at 13:30 however i received the same information that the crowns have not yet reached and dr siddharth is following up with lab.

Post checking with lab i was informed that there is a delay and they will receive my crowns on sunday (3rd august 2019) which made me really worried now.

I was given assurance that my implants will definitely reach on 3rd august. Since i had no option i agreed. To my surprise, no one called me until 3rd and i had to call back again, i was informed that there was some technical issue with crowns and they are reworking on them.

I lost it here as i was telling them about my flight schedule right from day 1 when i visited the clinic no one took it seriously and moreover when i made full payment already.

I started chasing clove preet vihar every day every hour however they continue to give me excuses and kept on informing that crown will be delivered shortly.

No information was received until 6th august (Day of my flight).

On 6th august 2019, i got panic and shouted on the staff for not being professional.in the morning 09:00 am, they informed me that they have received the crowns and wanted me to come to preet vihar to get them fix and gave me 10:00 am appointment. Again, before leaving, i called them and they informed that there is a slight delay in receiving the crown. This made me furious.

At this time, i told the clinic that i cannot come to preet vihar and they will have to arrange crowns to my nearest location. Dr siddharth confirmed that he will come himself to clove rani bagh and fix my crowns.

Again, in some time i was informed that dr siddhartha has a patient at preet vihar and he cannot come hence i will have to visit clove model town phase 2 to get the crown. Since i was the only one at the losing side, i unwanted agreed.

I reached clove model town phase 2 and i found that the implants were not yet arrived there. I reached there at 13:00 hrs and waited till 15:00 hours when the lab guy delivered the implants.

I don’t remember the name of the doctor at model town phase 2 but the lady fixed my crowns.

At last i had the satisfaction that my work was done. I was assured that i will not have the problem now for next 10 - 15 years.

So, i boarded the flight on 6th august night to canada and reached here.

Not even a week after i realized the left side crown started moving and hence i experienced pain.in next couple of days all three crowns starting moving and paining.

Now i am sitting in canada with moving (Mobile) crowns and pain.

Ahhh i forgot to say that 3 bridges which were temporarily fixed and were taken out after me complaining about the pain were never fixed. They are still with clove preet vihar wherein i paid for them too.

My questions:
When i informed your clinic about my complete schedule in the beginning, why there was delay. If they knew they cannot do it, why they took the task in hand.

Why i had to wait until the last day to get the crowns even after multiple reminders?

Why are the crown moving?

What should i do now with these moving crowns?

Why dr siddharth was so irresponsible and ignorant?

Why did he come to fix my crowns at model town wherein he performed the majority of tasks and was well aware of situation?

What are you going to do to fix my issues?

My canada contact is +[protected].

I will file a case again clove preet vihar and dr siddharth if no proper actions were taken immediately?

I trusted the clove however the treatment i received there failed the name for me. I have lost trust due to people like dr siddharth