Clovia.com — Clovia order

Hello Team,
I've ordered a product on 15th May and got it on 20th May within 5 days. But due to size issue i've requested for replacement on the same day i.e. 20th May. You've scheduled my pick up on the next day and i got a message aswell that my pick up will be done on that day with your shadowfax agent contact number. He never called me but i called him several times and every time he said yes ma'am coming but he neither came nor he call me once. I waited for 3 days for him, lastly he said i dont have your pick up order number and when i tried to check my order status on shadowfax site i can saw that the status was cancelled. I have not done anything then how can my order got cancelled that day? What kind of service it is?
Worst service ever. You scheduled my parcel pick up two times but no one come to take it.
Now i've requested for return, i don't want any exchange product now. I am continuously contacting clovia customer care number and whats app and email aswell but no one is able to solve my issue. And God knows what you have done with my phone number, from last two days in the middle of the conversation call got disconnected every time. I never faced this type of issue from Amazon, Flipkart etc.. You really dont value your customer.
Just take your product and give me full refund.
Email : [protected]@gmail.com
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