[Resolved]  Club Aliva — club aliva - cheating and fraudulent activities

Address:	Kullu, Himachal Pradesh
Website:	www.clubaliva.com

I, jatin arora, along with my family visited nainital in august 2018, where we were approached by sales personnel of club aliva on 13th august, who offered us a scratch gift certificate free of cost, saying that if we are lucky and get one of the gifts in the scratch card and attend a club aliva presentation of approx. An hour, we will get that assured gift. The gifts that could come were – i) tablet phone, ii) led tv; or iii) 3n4d stay at goa/manali/nainital/shimla.

After scratching the card, the outcome was we had won and were required to attend that presentation that was required for us to know what we had won. And so we agreed. The gift scratch card was immediately taken back by the person and we were told that the same will be returned after the presentation is over.

The presentation was given by mr. Taiba (Sales person, club aliva) and mr. Tabrez (Sales manager, club aliva) in hotel happy home (Located on mall road, nainital in front of the lake). Eventually, we got to know that it was not a presentation but a promotional programme to sell their membership.

Mr. Tiaba and mr. Tabrez told us that club aliva usually offers a minimum 25 yr membership but since due to promotional event by the company, they were offering a 5 yr membership to attract more members. They also repeatedly said if we agree to take the membership, we will be provided with a free trip to goa for 3n4d, which will be showcase of the hotels and services provided by club aliva. We also showed our interest in goa trip in the m/o december for which they further motivated us and said that they have great resorts in goa and december will be a great time to visit goa as well. Also, we were told that we had to decide there and then itself if we wanted to buy the membership as the promotional membership scheme was valid for that day itself. And along with membership fees an amc of rs. 6000 will have to be paid every year in which we avail for holiday. Also, the membership was for 2 adults and 2 kids; and since we wanted to plan a trip for 4 adults, we were assured by mr. Tabrez that it was also possible if we booked for studio rooms, but 1n1d would be deducted from our membership per year and booking for 4 adults will be made, to which we agreed.

Under the membership plan, we were offered various other services like renting out/gifting/carrying forward/pre-availing etc. Of our annual holiday bookings available. We were also told that after the payment in 40-45 days a membership kit will be delivered to my address.

When we agreed to buy the membership, we were informed that the 3n4d of free accommodation promised to us was actually nothing but the gift certificate that we had won. Also mr. Tabrez said that the gift could only be a free stay and other options were hoax because obviously being in this industry they would provide free stays as gift. Which was fine with us since it was free and we would at least get to see how promising the services would be.

We agreed to take up the membership starting january 2019 and told them that we will contact them for the bookings of hotel in goa in december, using our gift certificate. Mr. Tabrez told that if we make 50% part payment then itself, we would get a a discount of rs. 5000 from the membership fee of rs. 72000 and will need to pay rs. 33, 500 then and rs. 33, 500 later in instalments. So, we mad a part payment of rs. 33, 500 (50%) and remaining rs. 33, 500 was payable starting january 2019.

The payment of rs. 33, 500 was made via debit card of icici bank (Transaction id sb498800; transaction description mps/club aliva./[protected]/0) and we were handed over the gift certificate back (Gift certificate no. Can/0818/2090)

on 1st sep, 2018 i had a telephonic conversation with mr. Taiba (+[protected], in which i asked him to initiate with the process of bookings – resort in goa, for 4 adults, to which he said that it cannot be done for 4 adults as per the rules. To this i asked him to talk to his manager mr. Tabrez as they had promised that 4 adults would be accommodated.

On 2nd sep, again i asked him over whatsapp, if he had talked to his senior, to which he replied he will get him over the phone to have a direct conversation.

On 3rd sep, i received a call from mr. Taiba who handed the phone to mr. Tabrez. I told him everything that i had discussed with taiba and he said it will be done for 4 adults but it will be studio rooms, to which we had already initially agreed to. But also mentioned, since december is peak season booking in goa won’t be covered under the gift voucher and asked us to use our membership instead of the gift certificate to book for goa. To this i simply replied that i’ll let them know.

On discussing with my family and confirming with taiba over whatsapp that which of the four places (Covered under gift certificate will be available in december), we asked taiba to have a booking for manali then, which was suggested by taiba himself.

On 9th october, taiba texted me over whatsapp asking me to send a mail in this regard to the e-mail id mentioned on the coupon.

A mail was sent from my mail id (Cajatinarora.[protected]@gmail.com) on 10th october to "gloriousgetaways @ clubaliva.com", to which i didn't receive a reply for days. Another mail as a reminder was again sent on 14th october, asking how much time does it take to even reply.

Finally a reply mail was then received on 17th october, saying that the booking request was confirmed and asked for a payment of rs. 6, 000 towards administration charges in following account –
Beneficiary name : club aliva
Bank name : hdfc bank – qutub plaza brnach
Bank a/c no. [protected]
Ifsc code : hdfc0002853

Since, the administration charges weren’t previously disclosed to us, i contacted mr. Tabrez over phone at +[protected] on 18th oct telling him about the mail asking for admin charges and asked for his official mail id so that i could forward the same to him. To this he replied, that since i didn’t mention that i am a member of the club, they have asked for admin charges and assured that he would get the booking confirmed asap and no such charges will be levied.

On 19th oct, i received a message over whatsapp from taiba asking me to read point 4 & 6 on the back of the gift certificate.

Pt 4. This voucher cannot be redeemed during christmas/new year/diwali public holidays and weekends

Pt. 6 all such bookings will be confirmed on payment of the administration fees as prevailing at the time of the confirmation of the booking.

On 21st oct, i called mr. Tabrez, asking him why were such conditions not disclosed at the time of membership proposal to which he said they should have been and will call me later and confirm about it.

I again called him on 23rd oct twice and he cancelled the call both the times and haven't received a single call or message till date.

On 24th oct, i tried contacting at the number of club aliva, mentioned on it’s official website (+[protected], but it was an automated response and no contact could be made.

A mail was written and sent at "custservices @ clubaliva.com" and "info @ clubaliva.com" informing that personnel of club aliva couldn’t be reached from the number mentioned on website.in response of which, i received a call from mr. Selvam on 24th oct.

Whole incident was narrated and explained to him and i asked him cancel my membership and gift certificate and initiate the refund process as soon as possible. To which he replied, he would talk to senior management if admin charges could be waived.in reply to this it was made very clear that i am no more interested in gift certificate or membership of club aliva and would just like my money back, since no services were used so far and only time had been wasted.

On asking for his contact number, he said the number was easily available on google and he can't share it directly. On googling, i found his contact details on this website (https://www.consumercomplaints.in/golden-tulip-club-aliva-cheating-beware-in-man...⇄). also, the official address he shared was

"gurgaon

Level 3, rider house,
Plot 136, near huda city centre metro station
Sector 44"

Mr. Selvam assured that a response mail will be sent to me immediately in respect of the call conversation and in 24 working hours after discussion with seniors, he will inform me about how long will it take further.

Again no mail was received from him as well. And another mail was written after 2 days on 27th oct, which was never reverted back with any reply.

On 6th november, i visited their gurgaon which again was hoax. The address was for some other organisation and the receptionist there informed that club aliva has a virtual office there and no employees work there.

Immediately i called mr. Selvam (+[protected], telling him that i was at their office and wanted to meet him, to which he replied he is in manali office. So i asked if i could meet some other employee of club aliva who handles customer queries, to which he replied the employees were on leave for the whole week since it was diwali week.

He again said that management had agreed to waive of the charges, to which i reminded him and again clarified that i was not interested in such services and wanted my money back. I also asked for his senior's contact details. He said that his senior will contact me by the end of the day but no call/message/mail has been received yet.

On some research i found that

- such experiences were shared shared by other people as well where they were being framed by club aliva.
- the stamp paper was just stamped and not signed by anyone.
- the payment receipt is also a fake which states it's address in sector 14, gurgaon and no separate gst amount was mentioned (Which is legally required gstin - 06aanfc0357r1zy)

I lost money. Don't know if i will get it back or not but i hope nobody loses further. Just keep away from club aliva and if someone else has faced the same fraud, let's raise the voice together.

I am jatin arora. India. My number is "+[protected]"and emailid - cajatinarora.[protected]@gmail.com. You may contact me over whatsapp/ mail to verify.

Don't have pics of mr. Tabrez or mr. Selvam (But sharing taiba's pics)