Club Factory — airpods case

I have placed an order for an airpods case, reference number - so[protected] on 12th of november, 2019. The estimated delivery date was between 20th - 30th november. The application track shows delay in the preparing stage, i have contacted the operators multiple time to atleast give me an exact estimated date of delivery. They just says it will take a few days to update the same. I have still not received my order and not even a clear delivery date. It still shows 30th november as the estimated delivery date. This was my first time shopping with club factory and their services are really not up to the mark.
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My order SO[protected] has not yet been delivered neither did i get any sort of notifications regarding the same.i had ordered it about 3 weeks ago.
I am collect the item from club factory.i get this add from notification adds.its very different item and not good material.pls exchange this item.give me Better quality.i have very thankful to u

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