[Resolved] Club Factory — amount debited from account without order being confirmed

 
8 Reviews
Chennai, Tamilnadu, India
 Sonali02 on May 14, 2018
I've been trying to seek help from clubfactory since 12.05.2018. 3 orders had unsuccessful payments and they asked me to try with another card. My order then got confirmed, but now clubfactory has been approving my past payments and i have 4 similar orders. No help from the support center inspite of sending screenshots of my account deductions. The customer care is very unfriendly. Almost rs. 1000 has been deducted.

Complaint marked as Resolved Jun 22, 2018

Complaint Status


[May 14, 2018] Club Factory customer support has been notified about the posted complaint.
Verified Support
Club Factory Customer Care's response, May 14, 2018
Dear,
Please tell us your order number so that we can check it for you. Thanks.
Verified Support
Club Factory Customer Care's response, May 22, 2018
Dear, you can leave your order issues in our app support or to our [protected]@clubfactory.com, which will give a better response for you.
Please try to re-star us for 5. Thank you.
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

Where my product

Hi it's Puja from Kolkata I have ordered something but till now I didn't able to track my order status so please do needful and When o[censored]r customer care executive said I have to share my Debit cards details is this policy of your club factory. So do the needful otherwise I have to complaints at consumer ceil I want my money refunded as soon as

Hi it's Puja from Kolkata I have ordered something but till now I didn't able to track my order status so please do needful and When o[censored]r customer care executive said I have to share my Debit cards details is this policy of your club factory. So do the needful otherwise I have to complaints at consumer ceil I want my money refunded as soon as
It's been 15 days now, i returned few products to club factory and the money hasn't been refunded yet. Past few days they are just telling to wait and there's no way to even contact them rather chatting. Please help me get my money as i urgently require it.
Hi, I want your products in wholesale rate can u provide that. I want for shop.
[Club Factory] You order SO19561819 is being processed by factories. To prepare your items, it takes about 1-3 business days.
I ordered on 2 nd may 2018
Today is 8 th May. But I have not recieved my order. They are not picking the phone when I call to customer service.
Hi plz chck it out i am getting information regarding this

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    Club Factory - amount debited from account without order being confirmed