[Resolved] Club Factory — amount debited from account without order being confirmed
Chennai, Tamilnadu, India
SoSonali02 on May 14, 2018
I've been trying to seek help from clubfactory since 12.05.2018. 3 orders had unsuccessful payments and they asked me to try with another card. My order then got confirmed, but now clubfactory has been approving my past payments and i have 4 similar orders. No help from the support center inspite of sending screenshots of my account deductions. The customer care is very unfriendly. Almost rs. 1000 has been deducted.
Complaint marked as Resolved Jun 22, 2018
[May 14, 2018] Club Factory customer support has been notified about the posted complaint.
Verified SupportClub Factory Customer Care's response, May 14, 2018
Please tell us your order number so that we can check it for you. Thanks.
Verified SupportClub Factory Customer Care's response, May 22, 2018
Dear, you can leave your order issues in our app support or to our [protected]@clubfactory.com, which will give a better response for you.
Please try to re-star us for 5. Thank you.
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