[Resolved] Club Factory — bad products, cannot return, cannot find any help from club factory.

Lili Nico

Website:

www.clubfactory.com/home.html

The clothes i ordered were in unbelievably horrible quality, threads still hanging from multiple spots of the garment, and the material is ridiculously bad. Other than that, most if the items are not what i ordered, and they sent me two and three of the same "wrong" blouses. One of the item, coin purse, is bigger than shown on site, and another purse is damaged with large cut through it, almost severed all the way through.

My order # is: so17989796
Tried contacting them on the site, and also using social media, silence.

I think they are a scam company as i cannot even pull up my history on their site.

+9 photos

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Jun 16, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Club Factory Customer Care's response Dear,
For the damaged item, we will refund the full amount to your original payment card within 7-15 days.
For other items, they are quite good from your photos.
You can find us in our app support to leave your questions.
Please try to re-star us for 5. Thank you.