Club Factory — bad quality

Hy i ordered a black denim jeans from club factory order no so[protected] but when i received that product the the colour is different and also the size is so small... The quality is really so bad i also put the refund request but they always shows that return request auditing
I will never buy anything from this site if i don't get my money back because i started lost my trust from club factory.
I hope that you will solve my problem asap
Thankyou