[Resolved] Club Factory — money deduct from the bank debit card | |||
My sister riya chaudhary order something from club factory and end up getting some other product and paid the price cash on delivery. So when she searched for customer care no. Of club factory she found a page in google search where the no. Was given ans she called the customer care said her to give the picture of atm debit card both sides for refund. As she dont have debit card she took the card of her friend. He asked for otp and 19000 was dectuted from her account. Please help to get back the money. The customer care no. Is still working and he does not answer call his no is [protected]. Was this information helpful? | |||
Feb 7, 2019 Complaint marked as Resolved Verified Support Jan 07, 2019 Club Factory Customer Care's response Dear, sorry for your loss, but that is not hotline number, you can find it from our APP, there is also online agent. For fraud issue, please report to the police.
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 5 Comments | |||
Comments
Dear, sir/medam
I have ordered your products from club factory on 26-december-2018. But I cancelled the order within 12 hours and refunded the money, still i didn't received refunded amount. So kindly credits the same amount as soon as possible.
My order ID, SO79722466
My refund ID, SOR[protected]
I have ordered your products from club factory on 26-december-2018. But I cancelled the order within 12 hours and refunded the money, still i didn't received refunded amount. So kindly credits the same amount as soon as possible.
My order ID, SO79722466
My refund ID, SOR[protected]
Club Factory Customer Care's response, Jan 8, 2019
Verified Support
Dear, we have issued refund to your original payment channel. It is a bank card from KARNATAKA BANK LTD and the refund date is 23 Nov.
Hi Team,
I have ordered a shoe, unfortunately team was not able to deliver n got auto cancelled, and got the refund, now I want that to be used, but whenever I try to use the wallet balance its not happening, Please let me know what action / Steps to be taken to use the Balance, Thanks..!!!
I have ordered a shoe, unfortunately team was not able to deliver n got auto cancelled, and got the refund, now I want that to be used, but whenever I try to use the wallet balance its not happening, Please let me know what action / Steps to be taken to use the Balance, Thanks..!!!
Club Factory Customer Care's response, Jan 8, 2019
Verified Support
Dear, for this issue, please contact us at feedback@clubfactory.com with the SO number. We will check for you.
Order SO73966181
I order a black top from club factory by online payment and without my knowledge you have cancelled my order, worst app ever i want the order as soon as possible. I needed that top very badly. Why do you cancel the order once it is placed?
Club Factory Customer Care's response, Jan 8, 2019
Verified Support
Dear, we cancel the item because it went out of stock, we will try to re-stock soon.
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Kindly give proper guidelines as soon as possible.