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[Resolved]  Club Factory — can we use the balance amount for next order

Can we use the balance amount for next order.
If i ordered some product can i pay from balance amount.
Because i have tried more than 6 times to get the refund but it always shows withdrawn if falied.
I even tried to get the refund from both bank as well as paytm but it always showed me failed withdrawn.
If there is some problem with the site please reslove it as soon as possible.
Complaint marked as Resolved Mar 6, 2019
Verified Support
Club Factory Customer Care's response Feb 03, 2019 Dear, please make sure all the bank information is correct from your side. You can use balance to place orders.
Complaint comments  3 Comments     Updated: ShareTweet


I have ordered shoe on 27th dec 2018, still I have not received my item.order no. SO79893020. Send me my order immediately or repay my amount immediately.very worst service in club factory.
I placed an order a week ago as guest user and i am not able to track it since then.

I have been trying to have a check everyday. Very bad experience. No idea about it.

Order number : SO84802073

When i rechecked the page, it says the order doesn't exist.

Kindly give me an updated status.
Your pickup guy came without any receipt and acknowledge slip so i refuse to handed over the shoes i want to return

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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