Club Factory — cancellation of an item ordered

Address:	Mawlai Mawdatbaki, East Khasi Hills, Meghalaya
Website:	Clubfactory.com

I did order an item, did not receive a confirmation call, i requested for cancellation for the item sd[protected]. It wasn't processed and i couldn't find this order on the order list on the app. It needs to be cancelled it was late for delivery. I expected the confirmation call and did not received one so i made another request and did get a confirmation call for the other request but i cancelled that request and it was succesful but the first ordered item i did not receive any such call and i want it to be cancelled instead i got a notification stating that the item will be delivered within days it left me confused. And the biggest probkem is that i couldn't even find this item on the app anymore to make a cancellation directly from the app.