Club Factory — can't track my order after making payment.

Order No. SO[protected]

I had placed the order on 20th May 2019. My order no is SO[protected]. After placing order I have installed the app and created an account with the same mail id. When I try to track my order from the app, my order in not showing in the order list and I can't track the order also. I have already paid the amount and I got the order confirmation mail also. Please update me the status of my order.