Club Factory — capacity big leisure the bags backpack

Address:

Kannur, Kerala, 670521

I ordered this product on sept 28th and that time it showed that the delivery will be on oct 16th. But till now i have not received my product and when i tracked the delivery details, it shows "pat of your order from factories is delayed. We will ship your order as soon as it is fullfilled". When will i actually receive my order. What cani do to get my refund if it is delay frther