[Resolved] Club Factory — cheap quality delivered and denied to pick it back
Delhi, Delhi, India
CaCA Jagdish Dhamija on Apr 24, 2018
This complaint is against the fraud conducted by newly opened company clubfactory india private limited registered at hno-b 392 ist floor, nirman vihar, near metro station, new delhi east delhi dl 110092 in by following persons:
Suman aggarwal - b 392 first floor nirman vihar new delhi 110092
Rakesh kumar aggarwal - h. No. 84, o, doctor ravi das ke peeche, gumti muhal, auraiya uttar pradesh 206122
Yun lou - room no 602, unit 2, block 2, zohngrong, chengshi huayuan, xihu district hangzhou city, china.
The company is selling online products and sending cheap material to its customers. The company does not have any return policy. It says if someone is not satisfied with its product then return it at your cost and we will refund the money if product will reach us in safe conditions.
Because of this policy they are sending cheap material to customers because if customer have to bear the shipping charges so he will never return the product as it will it will cost him more than refund.
My wife also given order vide ref. No. So17117422 on 09.04.2018 and goods were delivered to us on 21.04.2018. Out of 4 products 2 were send of cheap quality, so we were frauded by company for rs. 764.69.
Company denied to pick up the product and asked us to return the product at our cost in safe conditions. The shipping cost will cost us more than the refund amount as well as we have no time to go to courier shop. Because of time problem online shopping was done but company make benefits of it and cheated us.
Several reminders were sent to the company via email and phone but they flatly refused to pick the product and refund the money.
Followings are email id of company on which reminders were send:
[protected]@gmail.com (Registered with ministry of corporate affairs)
Company phone no. Is[protected] & [protected]
This is not my case. Company is in existence since last one year and it has cheated more than 1000 customers. 941 complaints are already filed against this company on consumer helpline. Link is given below:
I request you to take a strict action against the company management for cheating the customers and also ask them to refund the amount with compensation.
Thanks & regards
Complaint marked as Resolved May 25, 2018
[Apr 24, 2018] Club Factory customer support has been notified about the posted complaint.
Verified SupportClub Factory Customer Care's response, Apr 24, 2018
Really sorry for the quality issue. I will issue a complaint to our product department for you.
Sorry to tell that we have no pick up service now. You need to contact with your local courier and ask them to courier the return item to the following return address for you.
Here is the return address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
According to our return policy, you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay.
The refund will be issued to your original payment method in 8-20 working days from the day we receive your package. Thanks again for shopping with Club Factory.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.
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