Club Factory — club factory not allowing to withdraw balance

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201313

My $66 is stuck with clubfactory, and they are not allowing to withdraw it from 9 march, today is 26 march. My clubfactory registered mobile number is [protected]. First the error was showing while trying to withdraw money that services are updating, please wait 1-2 weeks. And after 2 weeks, everytime i try to withdraw money balance, it says contact customer service to withdraw money, and then i talk to customer service and they always reply, that please wait few days more, we don't know what is the problem so please wait more. They are not providing me with any resolution date. I feel my money is stuck. This money was refunded for my shoes orders which were also different from the one i ordered (Order no so[protected] and so[protected]. I also have the unboxing video as proof. First they send me wrong quality products, then stop me from withdrawing my own money, i feel i need to go to court and file a case as my money is stuck for so long time! Customer support is not resolving or helping in any form, i have contacted them many times by chat and call both. Please let me withdraw my money. Or i will have to take legal action if nothing works.