[Resolved]  Club Factory — complaint about the cheap quality product i received and complex return policy

Address:

Kolkata, West Bengal

Order no so[protected]
Refund id son[protected]
I have received a very cheap quality product and its fake and its made out of cheap sponge. I have applied for a refund. But it is mentioned over there that il receive the refund in my original payment mode. What does it actually mean? My payment mode was cash on delivery (Cod) so how will i receive the refund? I want a clear explanation of this. It is nowhere mentioned in the app. They didn’t ask me for my bank details. So how will i receive my refund amount? Expecting a proper explanation for this. This is my first order from club factory and il never ever order from this app again, worst experience ever. Either improve ur customer care service or stop selling products. The worst app ever.