[Resolved]  Club Factory — delay in delivery for more than 12 days

Order no. So20965786
Tracking id[protected]

I had ordered two products the order id and the tracking id to which are mentioned above. Its already been 12 days since i had ordered the product and i am unable to recieve a clear status of my order. When i had ordered the product i was said that the product will be delivered within 15 days and i dont have any information about the product as of yet.
On calling customer care of clubfactory i recieve the message that the product has been shipped and will be delivered asap. But on calling the e-commerce website they say that they havent recieved the courier as yet and the product will take 5 to 7 days time for delivery after they recieve it.
On tracking it the information i get is delivery rescheduled.
Kindly look into the matter and resolve it asap.