Club Factory — delay in delivery from club factory

Dear sir/ ma’am,

I’m writing this complaint about a delayed delivery from club factory, ordered on 21/10/2019
Order number: so[protected]
It’s showing in the app that my ordered products are under custom clearance. I have already paid through a debit card. It’s been a long time and i’m not getting any information about it. When will i get the products delivered??
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My order is not coming so my order is dilevard.iam veting to my order.my order is realy really wanting so my order is dilevard.

I ordered a pink colour ladies wallet from club factory today ie, 15th nov 2019 and made the payment through phone pe app.I have received request for payment through sms and Amount of Rs.350 debited from my account.I have received no order confirmation yet. Please do the needful as soon as possible.
Waiting for your response.

I am tring to withdrawal but I can't it. i try it for many time but app says it falied

My delivery was not deliver for his date and my payment was succesful
I ordered a wallet before 21 days ago. And still I have not received my parcel.

This is not acceptable.
Hi I received a message stating that I have received a refund for order which was not delivered, but i have not got the same in Club Factory App
I ordered a spectacles before 2 weeks . And I waited to get the product but today i received a text message from the club factory that the product is delivered. Can u figure out this please

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