Club Factory — delay my ordered item and not show the tracking details

Address:

Ambala, Haryana, 134003

My order (Order no:-so[protected] has not yet arrived and i had ordered it on 25th august.
I can't track the order.
Even in the account it hasn't shown that i have ordered.
The payment is also done.
Pls provide the information of where and when the order will arrive.
Also resolve this as soon as possible as it has been more than a week the order has not arrived based on the estimated time...