Club Factory — did not receive refund

Website:

Club Factory Mobile App

I placed an order on club factory on 8 sep 2017 of rs. 2013 with order id: s03873445.

The order was delievered on my address at 28 sep 2017.

I was not satisfied by the products delievered, i applied for return on 28 sep 2017.

I returned the products via dtdc and it was delivered at club factory's prescribed address on 7 oct 2017.
But i did not get my refund till today 18 oct 2017.

When i call at a customer care number, sometime it is switched off, and sometime they said we did not get the products back while it has already delievered at their address.

Please do needful.

Rakesh kochar
[protected]