Club Factory — didn't receive my receive my refund yet.

Address:595/A/8 Ashoknagar, 8 No Kalibari More, Ashoknagar, Madhya Pradesh, 743222

I had purchased a Bluetooth earphone through Club Factory. My order number was : SO[protected]
But the quality of the product was not the same. So I applied for refund. They accepted and took the parcel return.
They took back the parcel through Ecom Express.
AWB number for the courier:[protected]
The return order number is : SON[protected]
They took the parcel on 26/11/19 but still I have not got my refund back.
The Club Factory didn't even notify me about the update of my refund.
When can I get my refund?
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    +86 185 5739 6868
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