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[Resolved]  Club Factory — didn't received my order

Hi,

I have placed an order with club factory on 22'dec'18 and the estimated delivery date was 16'jan'19. It's been more than a month still not received my order. When i contacted there customer care service they said they are escillating my request to the concerned authority and will get back to me within 72 hours. I contacted thrice and received the same response but no one contacted me and my order is still pending. This is not my first order with club factory. I'm there regular customer. But this time they disappointed me like anything. People used to say me that club factory is not a good app for purchase but i always say no it's good try it. But i proved to be wrong from this experience. Please help me this asap.
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Complaint marked as Resolved Mar 4, 2019
Updated by Srishti Gureja Jan 31, 2019 Order number is : SO78210566
Verified Support
Club Factory Customer Care's response Feb 01, 2019 Dear, this order is probably lost, we have issued refund to your APP balance, please check.
Updated by Srishti Gureja Feb 05, 2019 That's not right.
i want this order.
how can i get it back ??
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Please cancel my order..
i placed it by mistake n thought to cancel it after its confirmation but i received no call...
please cancel it...

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    Club Factory
    Customer Care Service
    Customer satisfaction rating
    21%
    Complaints
    5499
    Pending
    0
    Resolved
    1153
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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