Club Factory — didn't received refunded amount

Address:Allahabad, Uttar Pradesh, 211002

I have returned a product worth rupees 1048, my order no. Is so[protected]. I have not received the refunded amount but it is updated that it is refunded, i am contacting club factory customer service since a month and they always says they are resolving the issue, i have shared my transactions details but still they are saying it has been refunded, i contacted my bank also they showed the details that amount is not refunded.
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My order no SO[protected] is not delivered to me and in my app there is showing dilived 6 jan
I have not received my order and 23 days have passed. I am very much worried as I have done the payment process also. Customer care number is not working and I am not be able to talk to any person in that field. No action has been taken yet.

It is expected that my problem get solved as soon as possible.
MY ORDER NO. SO[protected]
Order date 27/12/2019
Estimated delivery date was 4 to 14th January. But still today which not reached to me . And as your policy the product should came to my hand within estimated delivery date otherwise you should be compensated for it. Please be informed which action from your ould be taken.
Club factory account se mere account me nahi aa raha hai 3 bar tranjection kiya rejected ho gya customer care no jaldi lagta hi nahi coat paint ka price tha 7500 discount karke 1350 me diya tha lekin cloth very poor quality
aarushi rai's reply, Jan 14, 2020
Club factory account se mere account me nahi aa raha hai 3 bar tranjection kiya rejected ho gya customer care no jaldi lagta hi nahi coat paint ka price tha 7500 discount karke 1350 me diya tha lekin cloth very poor quality vinod rai 8396890062
My order was not tracking and i 2 refunds are in pending.now logging with another account old account was not showing please get back my old account i want my refund amont and product
I order to wricht watch last 30 day my order no is SO[protected] but not delyvery to day i all redy pay on delevery i remiend so many time in club factory no body con responce plese inform me

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