[Resolved] Club Factory — fake delivery

 
1 Review
India
 Sushmita Mehra on Mar 23, 2019
Hii this side Sushmita Mehra I had order on 9th mar my order no is SO94637532 and I got the mess on behalf of your company my order is delivered on 18 mar at 5:30pm .my concern this that I don't get any parcel on your side and no body call me on my no and nobody received my parcel on behalf of me cous I don't receive any call to your delivery boy . I already update a compalint your customer care no and chat team bt no one response me .whenever I confirm chat team they said give me some time already escalate your complaint already completed 6 days after putting this complaint . Pls kindly check where is my parcel otherwise return my money in future I don't make a relationship with your company thank you ..
Complaint marked as Resolved Apr 28, 2019
Verified Support
Club Factory Customer Care's response, Mar 25, 2019
Dear, sorry for this, we have issued full refund to your account balance, please check. We will also file a complaint to our courier.
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    Customer satisfaction rating
    27%
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    phone
    +86 571 8689 1965
    +86 185 5739 6868
    location
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    Club Factory - fake delivery