[Resolved]  Club Factory — fraud and fake shopping site

Address:Udupi, Karnataka, 574117

I am Anwar Shaikh. I have ordered Wireless Earphone on 30th July 2019. But still not received. Last on 2nd Aug it was showing Its in Custom Clearance, take 2-3 days to clear it. now almost 25days But No response and no update on portal. Please deliver my order or cancel it. They don't allow us to cancel. If this site is having lot of complaint. Why don't authority block this site. I mailed also but no response.
Was this information helpful?
No (0)
Yes (0)
Oct 5, 2019
Complaint marked as Resolved 
Verified Support
Aug 28, 2019
Club Factory Customer Care's response
Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
May 19, 2020
Updated by national2india
now its cleared and i received parcel.
Complaint comments 

Comments

By mistaken I have submitted the price of two watches instead of one
I just ordered the MAC Matchmaster SPF 15 Foundation on 05 Aug and i got message on 16 Aug from club factory. The order was cancalled bcz of courier couldn't picked and mentioned like amount will be refunded. But still i didn't get it. When i will get the refund amount.

Order No : SO[protected]
From 13th August it is showing that my package is at custom clearance but it takes three days at custom clearance.Today is 19th August but it is still showing at custom clearance.l ordered my product at 9th August but it is getting too late.l think your delivery service is very bad l was not expecting this from club factory
I have done the payment for my order. It shows in app as delivered.
and its not yet delivered.
when i try to call the helpline, no response.
Even i tried to mail the clubfactory. No response.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information