[Resolved] Club Factory — fraudulent withdrawal of money from my account | |||
I had purchased a pair of shoes from club factory vide order no so73455311 in dec, 2018 The shoes were the wrong size and were returned and i was issued a refund on dec 22, 2018 amounting to us$19.81 This money was stolen from my account at 00:57am on jan 16, 2019 and transferred to a paytm account (I do not have a paytm account) I have been chasing their local team in india for nearly two weeks now and despite their promises that the issue would be resolved this has still not happened. Today they have told me they cannot do anything... That my account has been hacked etc... They keep telling me wait for 3-4 days... It has been two weeks now and no progress has been made I have accounts with all the online majors including amazon, flipkart etc and have never had a problem with any of them The help desk is spectacularly useless and have no clue how to resolve a problem... Was this information helpful? | |||
Mar 22, 2019 Complaint marked as Resolved Verified Support Feb 18, 2019 Club Factory Customer Care's response Dear, sorry for this, if your account was stolen, please change your password.
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 3 Comments | |||
Comments
Please solved my problem..i just want my money back..please refund my money...i already complain about my problem..i don't have any answer now..my order no is SO80575992
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I have ordered a ring from club factory. I want to return order SO88227852 but there is no information provided to return the order since i am a guest. Can someone please help me. Is there anyway to return it. But 4 days has been completed. Please help me to return this product.
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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I have dealt with ALL the online majors in India and have NEVER had such an issue
This team does not seem even VAGUELY inclined to solve the problem